Privacy Policy

How we collect, use, and protect your information

Last Updated: December 16, 2025

At Crewtron ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform.

1. Information We Collect

Account Information

When you create a Crewtron account, we collect:

  • Name (first and last)
  • Business name
  • Email address
  • Phone number
  • Password (encrypted)

Business Information

To provide our services, we collect information about your business operations:

  • Client information
  • Job and project details
  • Invoices and quotes
  • Calendar and scheduling data
  • Team member information

Usage Information

We automatically collect certain information when you use Crewtron:

  • Device information (type, operating system)
  • IP address and location data
  • Browser type and version
  • Usage patterns and feature interactions
  • Log data and error reports

2. How We Use Your Information

We use your information to:

  • Provide Our Services: Enable core platform functionality including client management, job scheduling, invoicing, and team collaboration
  • Account Security: Send verification codes, password reset links, and security alerts via SMS and email
  • Communication: Send important account notifications and updates about our services
  • Improvement: Analyze usage patterns to improve our platform and develop new features
  • Support: Respond to your questions and provide customer support
  • Compliance: Meet legal obligations and prevent fraud or abuse

3. SMS Communications

SMS Consent

By checking the SMS consent box and creating your account, you expressly consent to receive SMS messages from Augment AI Labs Corporation (operating as Crewtron) including:

  • Account security codes (one-time verification codes)
  • Password reset links
  • Appointment reminders
  • Delivery notifications
  • Service updates

Message Frequency

You may receive up to 10 SMS messages per month depending on your account activity. Message and data rates may apply based on your mobile carrier's plan.

Opt-Out Rights

You can opt out of SMS messages at any time by:

  • Replying STOP to any SMS message from Crewtron
  • Updating your preferences in your account settings at crewtron.ai
  • Contacting support at support@crewtron.ai

Opting out may affect certain security features that rely on SMS verification.

SMS Support

For help with SMS messages, text HELP or visit crewtron.ai/contact.html. You can also email support@crewtron.ai for assistance.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our platform:

  • Cloud hosting and storage (AWS)
  • SMS delivery services
  • Payment processing (Stripe)
  • Analytics and monitoring tools

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

If Crewtron is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security audits and monitoring
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we must retain certain data for legal or compliance purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and personal information
  • Opt-Out: Unsubscribe from marketing communications or SMS messages
  • Data Portability: Request your data in a portable format

To exercise these rights, contact us at legal@crewtron.ai or through your account settings.

8. Children's Privacy

Crewtron is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date
  • Sending a notification to your registered email address

Your continued use of Crewtron after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Your Privacy Matters

We are committed to transparency and protecting your personal information. If you have any questions about how we handle your data, please don't hesitate to reach out.